Refund policy

Due to the perishable nature of our refrigerated products, we do not accept returns. However, we stand behind our products with a 100% Customer Satisfaction Guarantee on every single order.

If you are unhappy with your order or experience an issue with delivery, we are happy to offer a replacement product and refunds on a case by case basis.

Satisfaction Guarantee Eligibility

To be eligible for our satisfaction guarantee, you must contact us within 24 hours of receiving your product.

To process your request, we may ask for:

  • Proof of purchase (receipt or order number)

  • Photos of the product and packaging

  • Details of your concern regarding the delivery or damage

To initiate a satisfaction guarantee claim, please contact us at wecare@drinkcaned.com.

Damages and Issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

All damage, quality concerns, or delivery issues must be reported within 24 hours of delivery to be eligible for consideration under our satisfaction guarantee.

Our Commitment to You

Unlike large corporations, our team works directly and quickly with customers to resolve issues and make things right as fast as possible. Whether that means sending a replacement product or issuing a refund, your satisfaction is our key priority.

Replacements and Refunds

If your satisfaction guarantee claim is approved, we will work with you to resolve the issue through either a replacement or full refund at our discretion based on your specific situation.

We will notify you of our decision once we've reviewed your claim and supporting documentation. Our team is committed to resolving your issue promptly.

How to Contact Us

Chat Support

You can connect with us through our chat feature for immediate assistance. Click on the chat icon on our website and fill in your information to start chatting with a member of our team instantly.

Email Support

You can reach out to us directly at wecare@drinkcaned.com and a member of our team will reach back out to you within 24-48 hours.

Contact Form

Alternatively, you can fill out our contact form and we'll get back to you as soon as possible.